How can we help?

Orders placed before 2 pm on a working day leave the same day. Most arrive in 2–4 working days. You get a tracking link by email as soon as your parcel leaves.

Shipping is free on orders over $150. Below that it's a flat $12. [Replace with your own rates.]

[Say where you ship, how long it takes and who pays duties and taxes.]

Start a return from the link in your order email within 30 days of delivery. Print the prepaid label, pack the item unworn with its tags, and drop it off. We refund you within five working days of receiving it.

Yes, and exchanges are free. Start a return and choose the size you want instead. We send the new size as soon as the old one is on its way back.

Anything we make: zips, seams, buckles, straps, linings and worn patches. Repairs are free for as long as you own the piece, including if you bought it second-hand.

Email us with your order number, or a photo if you bought it second-hand. We send a prepaid label, fix it in our workshop and post it back, usually within three weeks.

Each product page has a fit note and measurements. Our outerwear is cut with room for a fleece underneath, so take your usual size unless the page says otherwise.

Don't wash it. Sponge off dirt with cold water and let it dry naturally. Re-wax once a year, or whenever it stops shedding rain.